Return Policy
Thank you for shopping at Muroke! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we're here to help.
We accept returns within 14 days of delivery. To be eligible for a return, your item must:
Be unused, unwashed, and in the same condition you received it
Have all original tags and packaging intact
Be accompanied by a receipt or proof of purchase
Unfortunately, we cannot accept returns for the following items:
Sale or clearance items
Undergarments, swimwear, or earrings (for hygiene reasons)
Items returned after the 14-day return window
To initiate a return, please contact our support team at support@muroke.myshoplaza.com with your order number and reason for return. We will provide you with return instructions and the return shipping address.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method. We are not responsible for lost or damaged packages during return transit.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–10 business days.
If you haven’t received a refund after 10 business days, please check with your bank or card provider first, then contact us if needed.
We do not offer direct exchanges at this time. If you'd like a different size or color, please return the item and place a new order.
If you have any questions regarding our return policy, please don’t hesitate to reach out at: